How come the Multi-Step Form or Multi-Form Module won't work? Why does the rich text area not work?

Some troubleshooting tips to try before reaching out: A faster solution that fixes 99% of challenges making multi-forms work.

Assuming you've managed to install one of the form modules (for example, Multi-Step Form, Multi-Step Form with Progress Bar or Multi-Form Module) inside your HubSpot portal, but are struggling to make it work correctly on the front end... Try these common troubleshooting tips:

  1. Make sure the form is set as Raw HTML by toggling it 'ON' in the form settings.
  2. Ensure you've enabled jQuery 1.11x in your HubSpot settings. Go to Settings ? Website > Pages > Scroll to jQuery section

Also...

This form uses Rich Text to identify where step breaks should be in your form. You can have as many questions as you like in each step and as many steps as you like... You just need to make sure there is a block of Rich Text between steps of questions:

<h2>Welcome message</h2>

Question:
Answer:

Question:
Answer:

<p>New Step</p>

Question:
Answer:

Question:
Answer: