There are plenty of other HubSpot agencies out there. But there are a few things which make us extra special
Dharmesh Shah gave some brilliant tips for improving your customer service. CRUCIAL to having a spinning flywheel and making your business grow.
Following the product releases at Partner Day, the quality breakout sessions throughout Wednesday and after we recorded an episode of Inbound After Hours with HubSpot's Vice President of Marketing, we attended the always-brilliant keynotes by Brian Halligan and Dharmesh Shah.
^ LOL, that slide.
Brian (we are on first name terms, you know?) broke down the Flywheel model which has replaced the Sales and Marketing Funnel. Then Dharmesh (first name terms because I want to be friends with him, he's that funny) broke down just how important it is to Delight your customers in order for your Flywheel to truly spin. Then, and only then, can you grow smarter by keeping customers for longer, plus they promote you to their network. Here's his tips for offering a better customer experience...
Go to HubSpot's new site CustomerCode.com to score yourself to see how you score on the customer experience scale.
Check out more from our INBOUND 18 trip on our blog and social media. Join our Facebook group, Inbound After Hours, to chat about and share your learnings on all things inbound marketing.